Q: Do you do embroidery in house?
A: In short.. Yes! However, this depends on the size and required delivery timeframe of your order.
Q: How long will my order take?
A: Our standard lead time for product and uniform is 3-4 weeks from when you sign off on your artwork. However, some products may be produced offshore and take a bit longer, if this is the case you will be informed on your quotation. In rare cases delivery times may be delayed due to extraordinary factors such as freight delays or clearing customs, if this occurs you will be advised by your account manager. Likewise, if you have an event that you may have forgotten about and need items urgently please let us know as we can also facilitate faster turnaround times.
Q: Will I receive a proof of my order before the items are printed?
A: Yes! You will receive a proof with final costs and artwork for EVERY decorated order. No products or garments will be ordered until the approval is received.
Q: Can you design my logo?
A: We do not do logo design in house, however if you are wishing to proceed with an order through Slick Branding we can have our team of graphic designers create artwork using your existing logo.
Q: Can you come to me?
A: Absolutely! Simply phone or email us and we will arrange an account manager to come and see you.
Q: Can I see samples before I order?
A: Of course! Once you have received your quote and are happy with the pricing please let your account manager know what you wish to see and these can be provided. In the case of uniforms, we can provide styles and sizes for your staff to try on to ensure the correct fit.
Q: Can I return my goods?
A: Unfortunately, as the vast majority of goods supplied are branded we cannot take returns. On the rare occasion there is a fault with your garment or product then please let us know as we can speak to our supplier to arrange these to be replaced or credited.
Q: When do I need to pay for my order?
A: Unless you have applied for a credit account with Slick Branding orders will need to be paid for in full prior to production of your order. You will receive a pro-forma invoice upon confirming your order with your account manager. If you wish to apply for a credit account with Slickplease contact firstname.lastname@example.org
Q: Do you have a minimum order?
A: Yes. Minimum order quantities are set by our suppliers. Some suppliers can offer under minimum quantity orders for a surcharge so please check with your account manager.